Support
We're here to help you get the most out of BioTrac. If you have any questions, issues, or feedback, please don't hesitate to reach out.
Frequently Asked Questions
How does the adaptive algorithm work?
BioTrac analyzes your performance on every set. If you complete a set with ease, it may increase the weight or reps for future work. If you struggle, it adjusts down to help keep the session in a productive training range.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee for all new paid subscriptions. Monthly plans are non-refundable after 7 days but can be canceled anytime.
What platforms is BioTrac available on?
BioTrac is currently available on iOS. Your workout data syncs automatically so you can access your plans from any iOS device.
How much does BioTrac cost?
BioTrac offers a monthly plan at $9.99 per month and an annual plan at $99.99 per year. Both plans include a 14-day free trial.
Can I modify my workout plan?
Yes. You can tell BioTrac what to change in plain language, whether it is adding rest days, shifting your training focus, adjusting for an injury, or changing your schedule, and the app restructures your program around it.
Is there a free trial?
Yes, BioTrac offers a 14-day free trial for new users. During the trial, you have access to all premium features. Your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
How do I contact support?
You can reach our support team by emailing [email protected]. We aim to respond to all inquiries within 24 hours.
Contact Us
For direct assistance, please email our support team at [email protected]. We aim to respond to all inquiries within 24 hours.
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